Refund policy
Return and Refund Policy
At Renegade Model Railroading, we want customers to be satisfied with their purchases. Please review the following policy before requesting a return.
14-Day Return Window
Domestic customers may request a return within 14 days of the date the order is delivered.
To be eligible for a return, the item must be:
- Unused, unassembled, uninstalled, and in the same condition in which it was received.
- Returned in its original packaging.
- Complete with all parts, accessories, manuals, labels, and other included materials.
- Accompanied by the order number or other proof of purchase.
Items that have been operated, assembled, installed, modified, painted, weathered, altered, or damaged after delivery are not eligible for return.
Starting a Return
Before mailing an item back, contact us at:
renegademodelrailroading@gmail.com
Include your:
- Name
- Order number
- Item being returned
- Reason for the return
Returns sent without prior authorization may not be accepted.
Approved returns should be mailed to:
Renegade Model Railroading
721 N Main St., PMB 215
Layton, Utah 84041
Return Shipping
The buyer is responsible for all return-shipping costs.
We strongly recommend using a trackable shipping service and purchasing shipping insurance. Renegade Model Railroading is not responsible for returned items that are lost or damaged while being shipped back to us.
Original shipping charges are nonrefundable unless the return is the result of an incorrect or damaged order.
Damaged or Incorrect Orders
Damaged, defective, missing, or incorrect items must be reported within 3 days of delivery.
Contact renegademodelrailroading@gmail.com and include:
- Your order number
- A description of the issue
- Clear photographs of the item
- Photographs of the shipping box and packaging, when applicable
We will review the information and provide further instructions. Please keep the item and all original packaging until the claim has been resolved.
Refunds
After an approved return is received and inspected, we will notify you whether the refund has been approved.
Approved refunds will be issued to the original payment method. Depending on your bank or payment provider, additional processing time may be required before the refund appears in your account.
There is no restocking fee.
Renegade Model Railroading reserves the right to reduce or deny a refund if an item is returned used, damaged, incomplete, altered, or without its original packaging and included materials.
Sale Items
Sale-priced items are eligible for return under the same 14-day return policy, provided they meet all other return requirements.
International Orders
All international orders are final sale and cannot be returned or exchanged.
This does not limit any rights that cannot legally be excluded under applicable consumer-protection laws.
Nonreturnable Items
The following items cannot be returned:
- International orders
- Gift cards
- Personalized or customized merchandise
- Special-order merchandise
- Items marked final sale
- Items that have been used, operated, assembled, installed, modified, painted, weathered, altered, or damaged after delivery
- Items missing original packaging, parts, accessories, manuals, or other included materials
Exchanges
We do not process direct exchanges. Customers may return an eligible item under this policy and place a separate order for the replacement item.
Order Cancellations
Orders may be canceled only before they have entered processing or shipped. Once an order has been processed or shipped, it must be handled according to this return policy.
Contact Us
For questions regarding returns or refunds, contact:
Renegade Model Railroading
renegademodelrailroading@gmail.com